360-DAY GUARANTEE

Last Updated: November 10, 2025

1. Our Promise

At Elite Armor Case, we stand behind the quality, craftsmanship, and performance of every product we sell. That’s why we offer a 360-Day Guarantee — so you can purchase with full confidence.

2. What’s Covered

• If your Elite Armor Case product fails due to manufacturing defects (e.g., material breakage, frame deformation, MagSafe ring detachment) within 360 days of delivery — we will repair or replace it free of charge.

• If we cannot repair or replace the product, we will issue a full refund of the purchase price.

3. What’s Not Covered

• Damage due to misuse, intentional abuse, or accidents (e.g., severe drops beyond normal use, intentional exposure to chemicals).

• Cosmetic wear and tear such as minor scratches, scuffs, fading edges, or colour change from use.

• Cases used with unauthorised accessories or modifications not recommended by Elite Armor Case.

• Loss or theft of the product.

• Customised or personalised items (if the product page states that customisation voids the guarantee).

4. How to Claim

1. Contact our Customer Service team via email at support@elitearmorcase.com with your order number, a description of the issue, and clear photos/videos showing the defect.

2. Upon review, we will send you a Return Merchandise Authorisation (RMA) number and instructions for returning the item.

3. Ship the item back to our warehouse at:
   Elite Armor Case
   House 135, Village Islampur
   Kotwali, Dogasia, Jashore 7407
   Bangladesh
   (Return shipping costs will be covered by us if the failure is due to a defect)

4. Once we’ve inspected the returned item and confirmed a valid claim, we will process the replacement or refund within 7 business days. Depending on your bank, refund may take up to 10–15 business days to appear in your account.

5. Guarantee Period

The guarantee period begins on the date your product is delivered and remains in effect for 360 calendar days. After this period, standard commercial warranties and service policies apply.

6. Legal Rights

This guarantee is in addition to your statutory consumer rights. It does not affect any rights you may have under applicable local laws (such as under EU or UK consumer protection legislation).

7. Changes to the Guarantee

Elite Armor Case reserves the right to modify or update this Guarantee at any time. The version displayed on our website at the time of purchase applies.

8. Contact Information

Business Name: Elite Armor Case

Company Name: Elite Armor Case

Business Email: support@elitearmorcase.com

Business Phone Number: +1 917 628 2349

Business Address: House 135, Village Islampur, Kotwali, Dogasia, Jashore 7407, Bangladesh

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST/EDT)

Response Hours: Our customer service team typically responds within 24–48 business hours.